ECG customer buys GHC500 worth of credit, loses GHC405 to charges, left with GHC94.54

It is not clear if the receipt is an anomaly or what it is.

ECG increased rates effective February 1 after approval by the Public Utilities Regulatory Authority (PURC) on January 16, 2023, to 30% and 8.3% for electricity and water respectively.

According to the PURC, the increase is a result of the depreciation of the cedi, rising inflation and power generation problems.

In a statement issued by ECG before the start of the implementation of the increased rates, the power distributor said it has cataloged all unit consumption and expected costs in “Reckoner” which clearly explains how the rates have been applied and billed.

“It is important to note that the percentage increase in individual customer rates will depend on the customer classification and consumption category. Reckoner will be displayed in all districts and customer service centers nationwide to guide customers on purchasing electricity..”

“ECG, with this announcement, assures our customers and stakeholders of our commitment to ensure the smooth implementation of the new tariffs.”

But it appears that the smooth implementation that ECG says it wants to achieve is not what is happening. The company needs to do a lot of public education or clarification on why customers are paying tax deductions when they buy credit, or admit the system is wrong and correct it to avoid chaos.

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