Delta introduces fast, free onboard Wi-Fi

Delta introduced fast and free onboard Wi-Fi

Delta is offering fast, free Wi-Fi in partnership with T-Mobile to all customers on major domestic flights starting February 1, 2023. The airline is the first major US airline to introduce this service as a core element of customer service. experience.

By the end of 2023, the airline will offer the service on more than 700 Viasat-equipped aircraft. Delta also announced plans to bring free Wi-Fi on international and regional flights by the end of 2024.

“At work, at home and everywhere, connectivity is essential to our daily lives, and your journey on Delta should be no different,” said Delta CEO Ed Bastian at CES 2023 in Las Vegas. “Our long-standing vision is to provide an experience at 30,000 feet that closely resembles that available to our customers in the field.”

Designed to fuel Delta’s vision of more personalized travel, customers will sign in using their Delta SkyMiles® account or join SkyMiles on the ground or in the air for free to connect.

Speaking on behalf of T-Mobile, CEO Mike Sievert said “At T-Mobile, we believe staying connected while traveling should be an easy and seamless experience”. He added, “T-Mobile customers already get free in-flight Wi-Fi and now we’re partnering with Delta to bring that experience to all customers — regardless of wireless provider — so anyone flying Delta can enjoy online access from takeoff to touchdown.”

Delta announced even more exciting plans for its Delta Sync Exclusives hub. The Hub is the new SkyMiles unlocked mobile platform that aims to enhance the in-flight connectivity experience with exclusive offers, access and entertainment from the beloved brands that are our everyday mainstay. Later this spring, Delta will launch the Delta Sync Exclusives hub.

A culture of innovation that drives the journey

Delta has long used technology as a tool to further its mission of connecting people and redefining consumer expectations. Delta is hiring engineers from Viasat — the satellite internet service provider behind the airline connectivity revolution. The team at Delta has implemented a rigorous approach to test, learn and expand best-in-class flight connectivity, with the goal of launching the new system on more routes at an unprecedented scale by the end of 2024.

From development to implementation, the scale of the airline’s global operations requires a Delta-led team of engineers, developers, designers, product leaders and technicians who work hard to build, install and deploy the right technology ecosystem to unlock the journey of the future.

“We don’t just want free Wi-Fi to offer a base-level service – we want it to be transformative for the entire onboard experience,” said Bastian. “It’s important that all onboard customers can enjoy their favorite content just like at home, and we’ve put this system through rigorous testing to make it possible.”

Through the warmth and service of Delta people and the power of innovation, Delta never stops finding ways to make every trip feel right for our customers.

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